Rental Triage is a placeholder public site for a maintenance communication product. This policy explains how we handle information collected through the site and text-message workflows.
Information we collect
We may collect information you provide directly, such as your name, phone number, property address, maintenance request details, and message history related to service communications.
How we use information
We use information to receive, route, respond to, and track maintenance requests, send service updates, support customer service, and maintain the security and reliability of the service.
SMS and messaging
By providing a phone number, you may receive service-related text messages about maintenance requests, routing updates, and status changes. Message frequency varies based on request activity.
Message and data rates may apply. You may reply STOP to opt out of text messages and HELP for help, where supported by the messaging provider.
No sale or sharing of mobile numbers
We do not sell your mobile number. We do not share your mobile number with third parties for their own marketing purposes. We only share information as needed to operate the service, comply with the law, or support service providers acting on our behalf.
Data retention
We retain request and message records for as long as needed to operate the service, meet legal obligations, resolve disputes, and improve product reliability.
Contact
If you have questions about this policy, contact the Rental Triage team through the product once it is live.